Privacy Statement

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At Wings for Care, we are dedicated to delivering high-quality services to NDIS participants while recognizing, respecting, and protecting your right to privacy and confidentiality in all interactions with us. To provide you with the best care and services, we need to collect, store, use, and sometimes disclose certain sensitive information. We understand the importance of protecting your privacy during this process and are committed to keeping your information safe and secure at all times.

This statement outlines our ongoing obligations to you regarding how we manage your personal information.

We collect your personal information through various methods, such as interviews, correspondence, telephone calls, emails, our website, publicly available sources, and third parties. The specific information we gather depends on the level of service you require. All NDIS participants will be asked to provide basic contact details, including address, email address, phone number, and emergency contact information.

Depending on the type of NDIS support services you receive and how they are funded, we may also collect more in-depth information, such as:

- Medical presentation and health history.

- Religious and cultural preferences.

We only request and retain personal information that is necessary to:

- Assess your eligibility for our NDIS services.

- Provide safe and responsive NDIS support.

- Monitor and improve the NDIS services we provide.

- Fulfill contractual obligations to provide non-identifying data and statistical information to funding bodies.

Photographs and videos are also considered personal information under privacy legislation. We will only capture photos or videos of you with your full and voluntary consent.

We understand that medical, religious, and cultural information is particularly sensitive, and we are committed to ensuring that this information is not shared without your explicit consent. When we collect personal information, we will clearly explain why we are collecting it and how we plan to use it.

By focusing on NDIS participants needs and ensuring the highest standards of privacy and confidentiality, Wings for Care remains a top choice for NDIS providers in Melbourne.

We handle your personal information with utmost care and transparency. Your information is strictly used for purposes directly related to the services and products we provide. We do not engage in any use of your data that falls outside of these boundaries or that you would not reasonably expect from us.

Our goal is to enhance our relationship with you by offering additional products and services that align with your needs and preferences. However, it is entirely your decision whether you wish to opt-in for these offerings.

We uphold strict confidentiality standards. We will not sell or disclose your information to any external individual or entity for marketing purposes.

When it comes to sensitive information, such as your health details, we use it solely to deliver the care you require. Without your explicit consent, we do not share or release this information, except in emergency situations where it is essential for your well-being. Even then, we make every effort to contact your designated emergency contact for consent before disclosing information to other healthcare providers.

To access your personal information, correct any information you believe is inaccurate please make a request by calling 1300 542 452 or emailing support@wingsforcare.com.au 

 If you have any queries or complaints about our Privacy Statement, please contact us at:

Email: feedback@wingsforcare.com.au

Phone: 1300 542 452